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URCU, LLC Privacy Policy

Effective Date: September 1, 2025.

URCU, LLC (“URCU,” “we,” “our,” or “us”) operates a software-as-a-service (SaaS) platform that enables guiding and expedition companies to manage their operations, bookings, and customers.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information through our website, platform, and related services (“Services”).
If you have questions about this Privacy Policy, contact us at privacy@urcu.pro.

1. Information We Collect

A. Information You Provide Directly

We collect personal information when you:

  • Register for an account or subscribe to our Services.
  • Create expedition listings or make bookings.
  • Communicate with us or our support team.

This may include:

  • Name, company name, address, email, and phone number.
  • Account credentials.
  • Payment details (processed by PCI-compliant third parties).
  • Information related to expeditions (e.g., participants’ contact details, preferences, or health information if required by the guide).

B. Automatically Collected Information

When you access our Services, we may automatically collect:

  • IP address, browser type, and device information.
  • Date/time of access, pages visited, and referring URLs.
  • Usage analytics via cookies, pixels, or similar technologies.

You can control cookie settings through your browser. Blocking some cookies may affect functionality.

C. Information from Third Parties

We may receive information from:

  • Payment processors, integrated platforms, or business partners.
  • Service Providers you engage with through URCU.

2. How We Use Information

We use personal information to:

  • Provide, operate, and improve our Services.
  • Process bookings, transactions, and payments.
  • Communicate with users and send relevant updates.
  • Ensure safety, compliance, and fraud prevention.
  • Analyze performance and enhance user experience.
  • Comply with applicable laws and regulations.

We do not sell personal information.

3. How We Share Information

We may share information with:

  • Service Providers who help us deliver our Services (e.g., hosting, analytics, payment processing).
  • Guiding companies or customers to facilitate expedition bookings and communications.
  • Regulators or law enforcement if required by law.
  • Successor entities in case of merger, acquisition, or sale of assets.

Third-party processors are bound by confidentiality and data protection obligations consistent with this Policy.

4. International Data Transfers

URCU, LLC is based in the United States. By using our Services, you consent to the processing and storage of your information in the U.S. or other locations where our service providers operate, which may have different data protection laws than your jurisdiction.

5. Data Retention

We retain personal data for as long as necessary to:

  • Provide our Services;
  • Fulfill contractual or legal obligations; and
  • Resolve disputes or enforce our agreements.

6. Security

We implement commercially reasonable administrative, technical, and physical measures to protect personal information.

No system is completely secure, and we cannot guarantee absolute protection against unauthorized access.

If we learn of a data breach, we may notify you electronically or through other means, as permitted by law.

7. Your Rights and Choices

You may:

  • Access, correct, or delete your personal data.
  • Opt out of marketing communications.
  • Request limitation or portability of your information (where applicable).

For assistance, email privacy@urcu.pro.

Residents of California, the EU, UK, or other jurisdictions may have additional rights under local privacy laws such as the CCPA or GDPR.

8. Children’s Privacy

Our Services are not directed to individuals under 18.

We do not knowingly collect data from minors. If you believe a minor has provided us information, contact us immediately to remove it.

9. Third-Party Links

Our Services may include links to external sites or integrations with third-party systems. URCU is not responsible for the content or privacy practices of these third parties.

10. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with an updated effective date. Continued use of our Services after updates indicates acceptance of the revised Policy.

11. Contact Us

For questions, data requests, or privacy concerns, contact: URCU, LLC

Email: privacy@urcu.pro